Digital Financial Services for MFIs
Course Registration

Digital Financial Services for MFIs

Cost: RWF 483,800 incl. VAT

Complete the registration form below to request access to this course.

Course details
Start dateJun 17, 2026
End dateJun 18, 2026
VenuePhysical
LocationUbumwe Grand Hotel
Course Overview

🎯 Training Objectives

By the end of the training, participants should be able to:

  • Understand DFS concepts and ecosystem
  • Identify DFS opportunities for MFIs
  • Design and deliver digital financial products
  • Manage risks (fraud, cybersecurity, compliance)
  • Improve customer experience and financial inclusion

🎯 Target Audience

  • MFI managers
  • Loan officers
  • Digital/IT teams
  • Product development teams
Register for this course Complete the form after reviewing the course modules.
Digital Financial Services for MFIs
Digital Financial Services for MFIs Review the course overview, then explore the modules below before completing registration.
Course Modules

What you will cover

Review the main course modules in a clean, open layout before completing registration.

12 Modules
01

Module 1: Introduction to Digital Financial Services

02

Module 2: DFS Ecosystem Key Players Mobile Network Operators (MNOs) Banks & MFIs Fintech companies Payment service providers Regulators Infrastructure Mobile phones (USSD, apps) Agent networks APIs & integrations

03

Module 3: Digital Products for MFIs Products to Cover Mobile loan disbursement & repayment Digital savings accounts Merchant payments Micro-insurance Design Considerations Customer needs (low literacy, rural users) Accessibility (USSD vs smartphone apps) Pricing & affordability

04

Module 4: Customer-Centric DFS Design Topics User journey mapping Financial literacy challenges Gender considerations in DFS Trust & adoption barriers

05

Module 5: Risks in Digital Financial Services Key Risks Fraud (SIM swap, phishing) Cybersecurity threats Data privacy issues Over-indebtedness (digital credit) Mitigation Strategies Customer education Strong authentication (PIN, biometrics) Monitoring systems

06

Module 6: Regulation & Compliance Topics KYC (Know Your Customer) AML/CFT (Anti-Money Laundering) Data protection laws Consumer protection Discussion Local regulatory requirements (tailor to country)

07

Module 7: Digital Transformation for MFIs Topics Digitizing operations (loan processing, records) Core banking systems Integration with mobile money platforms Partnerships with fintechs Challenges Legacy systems Staff resistance Cost of technology

08

Module 8: Data & Analytics in DFS Topics Using data for credit scoring Alternative data (mobile usage, transactions) Monitoring portfolio performance

09

Module 9: Business Models & Sustainability Topics Revenue streams (fees, interest, partnerships) Cost structures Scaling DFS solutions

10

Module 10: Customer Education & Adoption Topics Financial literacy programs Agent training Marketing strategies Behavioral nudges

11

Module 11: Practical Session / Simulation Exercises Simulate: Loan disbursement via mobile money Digital repayment tracking Role play: Agent–customer interaction

12

Module 12: Implementation Roadmap Steps for MFIs Assess readiness Identify DFS opportunities Choose partners (MNOs, fintechs) Pilot products Scale gradually Output Each participant develops a DFS action plan  

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